Is it proper for a servicing railroad to leave our property without returning the hook in the hasp of a switch? When our manager questioned the servicing railroad’s employees, they replied: “that is our standard practice, we do it everywhere.”

Great question! Our Founder and Principal, Chuck Leonard took the lead to answer your question. He said, “The answer given to you by those employees was incorrect. A quick online search revealed that the servicing railroad you mentioned (whose name we removed...